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Customer Care Team Leader / City Of London |
Customer Care Team Leader / City Of London
£19,000-£20,000 PER ANNUM
37.5 PER WEEK MONDAY-FRIDAY DAYS
A key role has become available working for one of our major clients. Due to a recent increase in business and restructure of the team, a new position has arisen as a team leader within their customer services team. Duties will include - Managing th. at the day-to-day productivity and performance of the team - Assisting staff with escalated calls and queries. - Ensuring effective training of staff and allocation of daily tasks. - Monitoring individual targets, performance and call quality. - Ensuring the group is on track for sales and revenue targets and identify areas for improvement. - Overseeing staff holidays, execute incentive schemes and ensure the team is motivated and productive.
You can apply for this job by sending a CV/written application to Nigel Attrill at Hays Office Support, Nigel.Attrill.39747.776@haysos.aplitrak.com.
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Compensation Claims Solicitors
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